Frequently asked questions
What procurement will ask.
Plain answers to the questions every committee raises — hosting, data, security, and cost.
Where is the platform hosted?
Communityline hosts every instance — a dedicated deployment on your own domain, with SSL, monitoring, backups, and updates handled by our team. Your staff never manage servers.
Who owns our data?
You do. Administrators can export the platform’s data at any time, and if you ever leave, you take it with you.
Can it match our branding?
Yes — logo, brand colors, fonts, and dark mode are all set from the built-in appearance customizer. No developer needed.
How do learners pay?
GCash and bank transfer with admin proof review, or Stripe for cards, plus coupon support — or switch commerce off entirely for internal training.
Can we control who registers?
Four registration modes: open to the public, approval-required, invitation-only, or admin-created accounts only. Bulk import covers whole cohorts at once.
Is it secure enough for a public institution?
Two-factor authentication (including authenticator apps), session management, a full audit log of admin actions, and moderated workflows are built in — see the Security page for the complete picture.
How are updates handled?
We apply platform updates and security patches as part of hosting. You always run a current, patched platform without lifting a finger.
Do you provide training?
Yes — implementation includes hands-on onboarding for your administrators and instructors, and PH-based support afterward.
How much does it cost?
A one-time setup and implementation fee (scoped to your institution), then a monthly or annual subscription — Starter, Professional, or Enterprise. Managed hosting, updates, and support are included in every plan, you’re never billed per student, and annual billing saves 15%. See the Pricing page for the full breakdown.
How fast can we launch?
Typical deployments go live in weeks: consult, configure, migrate, train, launch. The timeline above is the actual process.
Something we didn’t cover? Ask us directly — we reply within one business day.
See Communityline Portal with your courses in it.
A 30-minute walkthrough, tailored to your institution. No commitment, no pressure.